Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at email@example.com.
AYMÉE is a local Singaporean Brand, AYMÉE means "Dearly Loved" and the brand was created with vision to offer Chic and Stylish Jewellery at Affordable prices made out of only Natural Quality Materials.
Vermeil (pronounced vehr-may; it's French!) is a legally regulated term that refers to a certain kind of quality jewelry. To be legally called "Vermeil" , the Jewellery piece must meet ALL of these conditions:
1. Have Sterling Silver as its base material. Sterling Silver is an alloy made of 92.5% pure silver and 7.5% other materials, and is a standard material used in high quality jewelry (versus, e.g., brass or copper).
2. Be plated in a Gold Layer that is at least 10k (10 karats). That means the gold is at least 41.7% gold content. AYMÉE is plated with 18K Gold that means Gold Content of 75%
3. Have Gold Plating that is at least 2.5 microns thick. A micron is 1/1000th of a millimeter.
Source: Federal Trade Commission
Gold-Plated Jewellery refers to Jewellery that has Gold Plating at least 0.5 microns thick. It does not require a Sterling Silver base layer, and usually uses a less valuable material at its core like Brass or Copper. Since the plating is so thin, the gold colour will wear very quickly compared to Gold Vermeil. Gold Vermeil is superior to Gold-Plated Jewellery.
AYMÉE products are 18K Gold Vermeil, that means we use only Sterling Silver as base and Gold used is of atleast 2.5 Microns with 18K Gold Content (75%).
Short Answer: YES, All AYMÉE Products are made using 925 Sterling SIlver which are Nickel, Lead and Cadmium Free and that makes AYMÉE safe for Sensitive Skin.
AYMÉE Perks is a customer loyalty program offered by AYMÉE, a customer can earn AYMÉE perks by several ways and then these perks can be reedemed towards cash discount or free shipping.
In order to be eligible for AYMÉE Perks one need to sign up for the loyalty program, when purchasing a product from our physical store please register yourself as customer and you will be automatically registered for AYMÉE Perks.
- For every dollar spent a customer is awarded 1 AYMÉE Perk
- On your Birthday as a special treat AYMÉE will award you 100 Perks
- If you follow us on Instagram #aymee.love we will award you 50 perks
100 Perks are Euivalent to $5 which can be used as discount towards your order. Maximum perks which can be reedemed in one order is 500 Perms
After Sales Services
We at AYMÉE offer our customers 180 days of warranty. In case your jewellery would break, we will replace it or repair it where feasible. *Warranty does not apply to defects caused by normal use and wear." In a case of any issue with your jewellery please reach us via e mail firstname.lastname@example.org or contact us through Chat to clarify the problem and get approval for shipment and repair/exchange.
· All items can be exchanged within 30 Days from the date of Purchase.
· Item Being Exchanged should be in its original condition with complete packaging and in unworn condition (not worn longer than needed to try it on, nor used, stained or damaged).
· Purchased items can only be exchanged once.
· Items purchased using store credits or gift cards cannot be returned or exchanged.
· Exchanged items will be valued as per the amount it was purchased at.
· The price of the new product has to be same or higher value of the product being exchanged.
· Any shipping or delivery costs will be borne by the customer. Kindly note that we are not liable for lost packages en route to our warehouse.
· Exchange requests can be made in-stores or online via email email@example.com or initiating a chat session.
At AYMÉE we are committed to 100% customer satisfaction and delivering high-quality products to our customers. If, for any reason, you are dissatisfied with your purchase, you may return it for AYMÉE Store Credit as per below mentioned Terms and Conditions.
- Refund would be issued in form of store credit which would be valid for 1 year.
- To initiate a return please contact us within 14 days from the day on which you receive your order via e-mail firstname.lastname@example.org or through chat.
- Product should be sent back to us in its original condition with complete packaging and in unworn condition (not worn longer than needed to try it on, nor used, stained or damaged).
- You must take responsibility for the return shipping costs of the product (unless the product has production defect). Once shipped you must provide us with the tracking number.
- If an item is determined to be used or tampered with, you will be notified via email within 7 days of its return.
Once we receive your item, Within 7 days a store credit Note is issued. The Store Credit note is issued in form of digital gift card.
We offer repair and repolishing services of products which are out of warranty. The repair cost would depend on the scope of work, it would take 4 to 6 weeks for a product to be repaired/repolished.
Please contact us at email@example.com
The best way to change your order is to contact our support by emailing us at firstname.lastname@example.org or contact us through chat or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order or initiate an exchange.
Orders are processed in the order we receive them unless you've chosen expedited shipping. Once your order has been shipped, you will received a notification with tracking information.
Orders placed by customers in Singapore will get there orders within 2-3 working days. Orders placed by customers from other regions and who have chosen free shipping will get there orders within 2 to 3 weeks.
Yes, If you order from AYMÉE online store then you can self collect your order within 4 hours from our Store at Suntec City Mall. Our Store in Suntec City Mall is located on the side of Suntec Convention centre and right next to Shake Shak and LEVI's.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support and we will guide you on next steps.
Yes, on all orders above $100 AYMÉE offers free shipping. Orders are delivered within 2-3 working days in SIngapore and between 18-20 days around the world.
We accept VISA, MasterCard, American Express, GRAB Pay, Paypal and ATOME (Buy Now Pay Later). Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.